Loadout Lounge

Thank you for supporting creators on Loadout Lounge. Please read our refund policy carefully before making a purchase.

Digital Content Policy

All products sold on Loadout Lounge are digital in nature and are delivered instantly upon successful payment. Due to the immediate delivery and nature of digital content, refunds are generally not provided once access has been granted.

Exceptions

We may issue refunds in the following limited circumstances:

Technical Issues: If you experience a technical problem that prevents you from accessing content you paid for, and we are unable to resolve the issue
Duplicate Charges: If you were accidentally charged multiple times for the same purchase
Unauthorized Transactions: If a purchase was made without your authorization

Refund Request Timeframe

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for consideration.

How to Request a Refund

To request a refund, please contact us at info@loadoutlounge.com with the following information:

Your account email address
Date of purchase
Description of the issue
Any relevant screenshots or documentation

We will review your request and respond within 3-5 business days.

Subscription Cancellations

You may cancel your subscription at any time through your account settings. Upon cancellation:

You will retain access to the subscription until the end of your current billing period
No partial refunds will be issued for unused time in the current billing period
Your subscription will not renew after the current period ends

Chargebacks

If you initiate a chargeback through your bank or credit card company instead of contacting us, your account may be suspended pending investigation. We encourage you to reach out to us first so we can resolve any issues directly.

Contact Us

If you have questions about this Refund Policy, please contact us at: info@loadoutlounge.com